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For standard maintenance and hosting, your monthly due date will be established the first month of service on your initial invoice. All statements and invoices will reflect specific due dates. You may select any due date between the 1st and 15th of the month to more effectively suit your cash requirements. We are happy to negotiate payment terms on a case-by-case basis. To keep your account status in good standing, please make all payments on time. Timely payments will guarantee timely scheduling of new maintenance work. For hosting only, you may elect to be billed every six months or once per year in advance. Payments should be made payable to
2145 Service Court Santa Rosa, CA 95403 We perform all maintenance services and hosting in good faith and based on timely payment by our clients. If your account becomes past due your site may be shut down temporarily until payment is received. If you anticipate a problem paying your invoice, maintenance or hosting fees, please contact us prior to the due date to discuss alternate payment terms. We will make every effort to work with you to come up with a payment plan that will be managable. Termination If your account becomes seriously past due (over 60 days), and we feel you are not communicating with us, we may choose to terminate your account. You will be given 10 days to locate a new hosting service. If you came to us with an existing web site, we will restore your original site to your running domain. (When we take over a web site, we begin by making a copy of the existing site prior to beginning any modifications.) Restoration of the newly modified site will occur when payment is received in full. If we created your site from scratch, your site will be shut down. Restoration will occur when payment is received in full. If we terminate your account due to non-payment, we will retain the "site" for up to 90 days. If full payment is made within 90 days of termination, we will move your site to any hosting service you request. After 90 days the site will be permanently deleted. If you have any questions about payments or account status, we will be happy to help. Please email 24 hours a day. |